FAQs

How long does it take to receive the furniture?

Lead-time will vary dependent on the collection ordered. Our average lead-time is 8–12 weeks from our factory in Princeville, Canada. Afterwards, depending on where the retailer is located, delivery to the store can take from a few days up to two weeks time.

Is the finish used safe?

All of our finishes are lead-free and non-toxic. All finishes have been tested and passed by an independent, third party testing facilities in the United States.

What warranty does TULIP Juvenile provide?

All of our products are covered under a 1-year limited warranty. Please refer to our Warranty section under the Consumer Support link.

What finishes are available by collection?

Each collection has specific finishes available which were selected to enhance the beauty of the design and wood composition. To see the finishes available, per collection, please refer to the Collections section of our site.

Where to buy?

Our brand can be found in specialized independent juvenile furniture retailers in Canada and the United States. These stores can offer you their advice, expertise and service both pre- and post-purchase. To find a retailer in your area please use our Retailers tab.

What standards does TULIP Juvenile conform to?

All of our products conform to current ASTM & CPSC standards. Please refer to our Safety Standards section under the Consumer Support link.

Why are the safety labels on my furniture so hard to remove?

Government regulations require us to securely adhere safety labels to all of our cribs.

My furniture arrived damaged, how can I order a replacement part?

We do our best to ensure all of our products are packaged and shipped with care. If one of your items has arrived damaged, please contact the retailer where you made the purchase and they will assist you in ordering any replacement parts.